Questions and Answers

The ability to combine parcels depends on the service terms, the country of origin, and the status of parcels in the warehouse. If this option is available, it can help optimize shipping costs.

Dangerous, explosive, flammable substances, weapons, narcotic substances, certain medications, goods with import restrictions, and other prohibited categories may be forbidden for transport. Before shipping, it is important to check transportation rules and customs restrictions.

Yes, to arrange delivery, you need to register for a personal account. After registration, you will be able to obtain the necessary shipping details, track your parcels, and manage your deliveries.

Yes, after placing your order, you will be able to track your package's status in your personal account or using the provided tracking number, if one is available for your shipment.

If the calculator isn't displaying a rate, please ensure the country, weight, and parcel value are correct. If the problem persists, there might be no rate temporarily available for the selected parameters, or you may need to contact customer support.

Fast Sea is an expedited sea freight option. It offers a good balance between cost and delivery times.

Yes, 3axid helps deliver packages from the USA to Ukraine. Various shipping methods may be available for the USA, including air delivery, Fast Air, Fast Sea, and sea freight.

Once calculated, you can register for a personal account, obtain a warehouse address for your purchases or shipments, and arrange for delivery via the 3axid service.

The currency depends on the country of origin. For example, for the USA, the cost is indicated in US dollars, for European countries — in euros, and for Great Britain — in pounds sterling.

Please enter the actual weight of the parcel. If you only know the approximate weight, you can enter an estimated value, but the final cost may change after the parcel is actually weighed at the warehouse.

The amount in the calculator is an estimate. The final calculation depends on exchange rates, product documentation, customs valuation, product category, and customs authorities' decisions during clearance.

If the parcel's value exceeds the duty-free limit, customs payments may include customs duty and VAT. The calculation depends on the value of the goods, the category of the goods, exchange rates, and customs clearance regulations on the date the parcel is processed.

If you have questions about billing, delivery, customs clearance, or parcel status, please contact 3axid customer service using the contacts listed on the website or in your personal account.

Accurate product valuation is essential for proper customs clearance. Incorrectly declared values can lead to delays, additional document requests, or recalculation of customs duties.

You can provide an approximate weight for a preliminary calculation. Once the parcel arrives at the warehouse, it will be weighed, and the shipping cost may be adjusted.

Air shipping is a fast way to deliver international parcels. It's typically used for small, urgent, or valuable shipments.

In the calculator, you can switch between available delivery methods and immediately see how the estimated cost changes. Once the parcel is finalized, the ability to change the delivery method depends on the shipment's processing stage.

Sea shipping is a shipping method typically suitable for heavier or bulkier packages. It can be cheaper, but takes longer compared to air freight.

Fast Air is a faster air delivery option. It can be more expensive than standard air delivery, but it's suitable if you need to receive your package sooner.

The API automatically calculates all available delivery options for the selected country. This allows you to compare options and choose the one that best fits your needs for price and speed.

Delivery time depends on the country of origin, shipping method, warehouse workload, customs clearance, and the logistics route. Expedited shipping methods usually take less time, while sea freight takes longer but can be more cost-effective.

Yes, you can arrange delivery from European countries if they are available in the list of shipping countries. For each country, the calculator displays the currently available delivery options.

Parcel value is the total value of the goods contained in the shipment. It is used for preliminary calculation of potential customs duties.

For most international parcels, customs duties are not charged if the value of the goods does not exceed 150 euros or the equivalent amount in another currency. If the value is higher, customs duty and VAT may be charged.

No, the calculator provides an estimated cost. The final cost may depend on the exact weight, dimensions, country of origin, selected delivery method, exchange rates, and customs clearance.

Customs duties are not charged if the value of the parcel does not exceed the established duty-free limit. If the value of the goods exceeds this limit, the system may show an estimated amount of customs duty and VAT.

Each shipping method has its own rates and transit times. For example, air freight is usually faster but can be more expensive, while sea freight might be more cost-effective for heavier or larger parcels.

Available shipping methods depend on the country of dispatch. For various destinations, air delivery, Fast Air, Fast Sea, sea delivery, or ground delivery may be available. The calculator will only display options that are available for the selected country.

To find out the estimated shipping cost, select the country of origin, and enter the parcel's weight and value. The calculator will automatically display available shipping methods, the estimated transportation cost, potential customs duties, and the total amount.