Service Provision Rules

3axid Service Provision Rules

These Rules constitute the official agreement between 3AXID.COM service and the Client. They are the sole legally binding version applicable in all countries where the Company provides services.

1. Key Terms and General Provisions

• Tracking Number: Incoming cargo sent by the seller to the Company's warehouse. A unique identification code (usually consisting of letters and numbers) assigned to a shipment by a logistics or postal company.
• Parcel (IME):International Express Mail: Outgoing cargo delivered directly to the Client from the Company's warehouse according to the agreement.
• Client: An adult, legally capable individual — a citizen of Ukraine.

1.1. General Terms:

The official version of the Rules is the one provided in Ukrainian. Any other informational materials, including translations, are for informational purposes only and do not have greater legal force than these Rules.

1.2. Amendments to the Rules:

The Company reserves the right to amend these Rules. Amendments become effective upon publication of the corresponding notice in the Client's account.

2. Company Rights and Limitations

2.1. Right to Modify Services:

The Company may, at its sole discretion, introduce, discontinue, or modify the provision of services, as well as launch or terminate promotional, bonus, or other programs.

2.2. Right to Block and Terminate Services:

The Company may restrict or completely terminate access to the Client's account and the provision of services in the event of:

• Outstanding debt:Any outstanding debt to the Company for services and any potential additional expenses incurred.
• Providing inaccurate information:The Client's provision of incorrect or incomplete data, which may complicate or prevent the provision of services. This will be considered a violation of the Rules.
• Improper conduct:Insults, threats, or unlawful actions against Company employees. Such behavior is unacceptable and will lead to immediate termination of cooperation.
• Fraudulent or illegal actions:
• Use of stolen funds:Payment for services using stolen bank cards, payment system accounts, etc.
• Initiating a refund (chargeback):More than one refund transaction within a calendar year will be considered fraud.
• Refusal of verification:The Client's failure to provide necessary documents, bank statements, or refusal of a video call upon the Company's request for payment confirmation.
• Destructive actions:The Client initiating DDoS attacks, website hacking attempts, or other actions detrimental to the Company's operations.

2.3. Right to data processing:

The Client authorizes the Company to use and process documents confirming the value or ownership of the cargo. The Company may obtain these documents without the direct involvement of the Client if they are available on third-party websites or physically present on the packaging. The Company is also obliged to provide customs authorities with the necessary information for customs clearance and, upon request from state services, the Client's personal data.

2.4. Cargo processing and identification rules:

• When ordering cargo to the Company's warehouse address, The Client undertakes to specify the address, client's last name and code according to the instructions on the page “Receiving Address” for the respective country. The specified recipient data must must exactly match information under which the Client's account is registered.
• It is strictly prohibited to specify recipient data different from that indicated on the 'Receiving Address' page. Also is prohibited to specify the Company's mailbox as the recipient's contact email, unless personally agreed upon.
• The company does not provide the Client with any information received at the company's email addresses, and is not responsible for tracking numbers not sent to warehouse addresses specified in the “Receiving Address” sections.
• The company operates only with shipments, received in the client's name, which are paid using personal bank cards or payment system accounts, registered in their name and which the Client can confirm upon request. The Company reserves the right to disposal without right of return of shipments that violate these rules, particularly those paid for with gift cards or payment methods that do not belong to the Client.

3. Client Obligations and Responsibilities

3.1. Identification and Verification:

The Client is obliged to verify their identity and the recipient's identity by uploading scanned copies of documents to the account.

To verify the identity of the Client and recipient, you must upload color scans or high-quality photos of the following documents to the account:

• Ukrainian Citizen's Passport (old style): photos of the 1st, 2nd, and 3rd pages are mandatory.
• ID card: photo of both sides.

Upon the Company's request, the Client must provide additional documents within 24 hours, otherwise the account may be blocked. The Client is also obliged to provide a contact phone number and email address. Their verification is mandatory for full functionality.

Recipient phone numbers are also subject to mandatory verification.

3.2. Account Settings:

The Client must independently configure their account (delivery type, automatic shipping prohibition, etc.). Services are provided according to automatically set configurations, unless the Client has manually changed them.

3.3. Registration and Declaration:

The Client must register the tracking number on the Company's website before it arrives at the warehouse. The Client must also:

• Indicate the actual value of the goods.
• Attach the invoice and proof of payment (bank statement, check, receipt). Without these documents, the Company has the right to disregard the declared value. If at least one of the components (declared value, invoice, proof of payment) is missing, the Company has the right to independently form parcels at its discretion, which may affect the total cost.
• Provide all information and documents required by customs authorities. The Client bears full responsibility for the accuracy of the information provided.

3.4. Communication and Dispute Resolution:

• All correspondence is conducted exclusively through customer support in the client's personal account. Requests containing threats, obscene language, or insults will not be considered.
• The Client must familiarize themselves with the "Frequently Asked Questions" section and the Company's tariffs before commencing work.
• Complaints are accepted within three months from the moment the tracking number is received at the warehouse. After this period, the Company is not responsible for this tracking number (its contents).

4. Packaging and Parcel Formation Procedure (International Express Shipments/IES)

4.1. Parcel Formation:

• The Company has the right to repack shipments to reduce volumetric weight and/or preserve the integrity of the shipment, as well as to open shipments at any stage of transportation to verify that their contents comply with the requirements set forth in the Agreement and these Regulations.
• If the Client fails to comply with rules 3.3, they authorize Company employees to package the parcel at their discretion.
• The Company uses its own packaging materials at its discretion, unless the Client has ordered specific packaging (which is paid for separately).
• The weight of all packaging materials is included in the total weight of the parcel.

4.2. Splitting and Consolidating Shipments:

• Company employees reserve the right to split parcels. Each new package will receive a new tracking number, which will retain the same delivery type. If shipment by a particular mode of transport is not possible, it will be changed according to clause 4.5.
• Adding or removing items from an already prepared parcel is not possible.

4.3. Shipping restrictions or prohibitions:

The company does not accept the following groups of goods for transportation according to the UCGFEA

(Ukrainian Classification of Goods for Foreign Trade):

4.3.1. Weapons, ammunition, and devices imitating them:

• Firearms, signaling, pneumatic, gas, bladed, and projectile weapons (group 93, including codes 9301-9304)
• All types of ammunition, military ammunition, and firearm parts (group 93, codes 9305, 9306)
• Self-defense devices, stun guns, spark dischargers (group 93, code 9304)
• Paintball and sport shooting equipment (part of group 93).
• Toy weapons, bows, and crossbows that visually resemble real ones (group 93 and 95, code 9503).

4.3.2. Dangerous, flammable, and chemical substances:

• Narcotics, psychotropic, radioactive, explosive, corrosive, and flammable substances (groups 36, 38).
• Gunpowder (code 3601), anti-corrosion substances (group 28, 38), pipe cleaners (group 34), pesticides (group 38).
• Flammable liquids, perfumes, colognes, nail polishes (group 33, code 3303).
• Paints, varnishes, and solvents (group 32, code 3208 and 3210).
• Containers with aerosols, propane, and CO2 (groups 28, 29).
• Matches and lighters (group 36, code 3605).

4.3.3. Goods with age and other restrictions:

• Alcoholic beverages and cigarettes (including e-cigarettes, their liquids, and other nicotine-containing products) (group 22, codes 2203-2208, and group 24, codes 2402, 2404).
• Obscene articles and publications, pornography.

4.3.4. Live and perishable biological objects:

• Animals and any food for them, litter fillers (group 01).
• Plants, biological materials, fertilizers (group 06 and 31).
• Human remains and organs.

4.3.5. Valuables, documents, and payment instruments:

• Documents, money, securities (checks, vouchers, shares, credit cards), gift cards (codes 4907, 4907001000, 4907003000).
• Items of collectible value (part of group 97).

4.3.6. Technical equipment and vehicles:

• Electric scooters, hoverboards, bicycles, and other electric-powered vehicles (group 87).
• Engines for vehicles (group 84, codes 8407, 8408).
• SIM cards (part of the group 85).

4.3.7. Other goods that may pose a danger or require additional documents for transportation (permits, certificates, etc.):

• Items that, by their nature or packaging, may pose a danger to employees or are prohibited by law.
• Musical instruments, watches, and jewelry that are of cultural value or require additional documentation according to legislation for their international transportation.

4.4 Consequences of shipping prohibited goods

• Goods specified in the sections regarding weapons, hazardous substances, securities, animals, cigarettes, documents, gift cards, and collectibles may be disposed of without prior notice to the Client.
• Prohibited cargo that cannot be disposed of may only be returned to the sender's address.
• Upon receipt of cargo related to weapons, drugs, radioactive or explosive substances, or human remains, the Company notifies law enforcement agencies.

4.5 Restrictions by transportation type

• Air freight: Goods prohibited for air freight are automatically sent by sea shipping without prior notice to the Client. These include, but are not limited to, lithium batteries (separate from devices), flammable liquids, alcohol-containing liquids, aerosols, accumulators, and used spare parts with lubricants.
• Sea shipping: Goods prohibited for sea shipping are automatically sent by air freight without prior notice to the Client. These include electronics, photographic equipment, audio systems, electrical appliances, musical instruments, watches, and jewelry.

Other restrictions

• The Company reserves the right to temporarily suspend the transportation of certain categories of goods. This may be due to changes in the legislation of Ukraine, originating countries, or transit countries, as well as circumstances affecting safety and logistics, including force majeure events or other restrictions imposed by carriers.
• The maximum weight for a standard parcel is 30 kg. Shipments exceeding this weight are considered oversized and may be transported at a special rate. The additional cost compensates for loading operations, the use of specialized equipment, and increased logistical risks. The Company may refuse to transport cargo if its dimensions significantly exceed established norms.
• Plastic vehicle parts must be crated. In case of violation of this requirement, the Company is not responsible for the loss of integrity or commercial appearance.
• Fragile and weakly packaged goods: The Company is not responsible for the integrity of fragile goods (e.g., dishes, chandeliers) and for the loss of commercial appearance of goods in weak packaging. These items are not insured and are not eligible for compensation.
• The transportation of furniture (HS Code Group 94) is subject to restrictions and special conditions and tariffs. The client is obliged to to agree in advance details and shipping feasibility before shipping such cargo to the warehouse address.

• Volumetric weight: For bulky cargo (e.g., furniture, bicycles, etc.), as well as for most toys (especially large but lightweight ones — soft toys, construction sets in large boxes, and similar items), the shipping cost is calculated based on volumetric weight if it exceeds the actual weight.

5. Client's and Company's Responsibilities and Rights Regarding Customs Clearance

5.1. Client's Responsibilities

• Providing accurate information: The client is obliged to provide complete, accurate, and timely information about their shipments and personal data in their personal account. This includes precise details about the goods, their quantity, value, and other characteristics.
• Value Declaration: The Client must, in advance and before packaging, enter the tracking number into the system and specify the declared value for each tracking number. The invoice must meet the requirements (have a complete list of goods, their value, and the total amount), and also contain the necessary data about the seller and buyer. Otherwise, such an invoice may be considered invalid by customs in accordance with current legislation.
• Document Responsibility: The Client is solely responsible for the availability and authenticity of all documents confirming the value of the goods (invoices, receipts, bank statements). Failure to provide or providing false documents constitutes a violation and may have legal consequences, for which the Company is not responsible.

5.2. Client's Rights

• Right to Tracking: The Client has the right to receive tracking information for their shipment at all stages of delivery.
• Right to Information: The Company does not provide legal advice. The Client can obtain preliminary explanations regarding their situation by reviewing the "Frequently Asked Questions" section or by submitting a request to Customer Support.
• Right to Appeal: If the Client disagrees with the assessed charges, they have the right to appeal the customs decision. The Company will provide all necessary documents but does not undertake the obligation to appeal. All costs associated with the appeal are borne by the Client.

5.3. Company's Obligations

• Transportation and Processing: The Company ensures the receipt of shipments, their processing, and transportation to the customs territory of Ukraine. After customs formalities are completed, the Company ensures their onward transportation.
• Parcel Consolidation (MEV): as per the contract terms
• Customs Interaction: The Company acts as an intermediary, submitting customs declarations and forwarding Client documents to customs. The Company is not responsible for customs charges, delays, fines, or storage fees arising from the Client's improper fulfillment of their obligations.
• Shipment Release: The shipment will only be released to the Client after full payment of all customs duties and Company services has been confirmed.
• Return Provision:Return Provision: The Client has the right to refuse to receive the shipment and request its return to the sender. The Company ensures the return of the shipment to the sender only if such return is technically and legally possible. The Company is released from its return obligations if prevented by circumstances of force majeure or other factors beyond its control (e.g., cargo confiscation, change in legislation, destruction, or damage).

6. Financial Obligations and Settlements6. Financial Obligations and Settlements

6.1. Payment for Delivery Services:6.1. Payment for Delivery Services:

• Payment is only possible using payment methods that belong to the Clientbelong to the Client or which the Client is legally authorized to use. The Company reserves the right to request additional confirmation from the Client regarding the legality of using the payment method, including a bank statement, to prevent fraud.
• Your issuing bank may apply its own conversion rateYour issuing bank may apply its own conversion rate or charge additional transaction fees. The Company is not responsible for any difference arising from the exchange rate applied by your bank or payment systems.
• Payment System Fee:Payment System Fee: The Client is responsible for any transaction fees. This amount will be added to the total invoice, as determined by the payment systems available for invoice payment in the Client's personal account.
• If there are insufficient funds to pay the invoice, a debt arises. If there is a negative balance, parcel delivery is automatically blocked.

6.2. Customs Duties:6.2. Customs Duties:

• Payment of Customs Duties:Payment of Customs Duties: The Client is the recipient of the goods and bears full responsibility for paying all customs duties (duties and VAT) levied by customs.
• Payment and Confirmation:Payment and Confirmation: The Client is obliged to make payment within 20 business days20 business days and inform the Company, providing proof of payment (e.g., a receipt).

6.3. Fee:6.3. Fee:

Additional charges of 10% of the invoice or market value10% of the invoice or market value of the goods are compensation for increased costs and risks associated with the transportation and customs clearance of the following product groups:Additional charges of of the goods are compensation for increased costs and risks associated with the transportation and customs clearance of the following product groups:

• Plumbing fixtures (HS Groups 39, 69, 73)
• Jewelry and accessories (HS Group 71)
• Electrical appliances and tools (HS Groups 84 and 85)
• Computer equipment and peripherals (HS Group 8471)
• Mobile devices and communication equipment (HS Group 8517)
• Audio and video equipment (HS Groups 8518, 8521, 8528)
• Accessories and components (HS Groups 8504, 8507)
• Optical and measuring instruments (HS Group 90)
• Watches and similar devices (HS Group 91)
• Musical instruments and their components (HS Group 92)

In case of understating the value of the goods, the commission may be doubled.In case of understating the value of the goods, the commission may be doubled.

The client is obliged to consult in advance regarding possible commission charges for goods not specified in the Rules. In the absence of a prior request to customer support and confirmation of no charges, any claims regarding the commission amount and its recalculation will not be accepted.The client is obliged to consult in advance regarding possible commission charges for goods not specified in the Rules. In the absence of a prior request to customer support and confirmation of no charges, any claims regarding the commission amount and its recalculation will not be accepted.

6.4. Terms and Compensation:6.4. Terms and Compensation:

• In case of non-payment for the company's services, within 20 calendarwithin 20 calendar days from the date the shipment's arrival at the "Sorting Terminal"the shipment's arrival at the "Sorting Terminal" The company reserves the right to charge a storage fee for the parcel.
• If the invoice is not paid within three monthsthree months, the Company ceases to be responsible for the safekeeping of the cargo and has the right to dispose of it at its own discretion, without prior notice to the Client.
• Any reimbursements are made to the Client's balance or via certificates/bonuses.

7. Cargo Receipt at Warehouse7. Cargo Receipt at Warehouse

7.1. General Rules for Receipt and Storage7.1. General Rules for Receipt and Storage

• Compliance with Rules:Compliance with Rules: If the Client does not comply with the established rules, the Company does not guarantee timely sorting and dispatch of the cargo and is not responsible for its loss or delayed delivery.

• Cargo Identification:Cargo Identification: Cargo receipt and identification are carried out using the barcode located on the shipping label of the service that directly delivered the cargo to the warehouse. If the Company is unable to identify the cargo owner upon receipt at the warehouse, its sorting may be delayed. The Company sorts such cargo only after identification, and not at the Client's request (out of turn). Unidentified cargo are stored for 30 daysare stored for 30 days – after which they are disposed of.
• Receipt Information:Receipt Information: Information regarding the receipt of tracking numbers at the warehouse is reliable only on the Company's website, as data provided by delivery services is often inaccurate. If a tracking number is not registered on the Company's website, but the postal service system indicates that it has been delivered, the Client undertakes to contact the sender to clarify the cargo's location and initiate a search for it.

7.2. Shipment Processing Time7.2. Shipment Processing Time

• The processing time (receipt and sorting) for cargo at the Company's or its partner's warehouse abroad is up to 3 (three) business days. This period is calculated from the moment the shipment actually arrives at the warehouse, provided that the cargo has been pre-registered in the Client's Personal Account with a correct tracking number and in accordance with clauses 2.4 and 7.1 of the terms of use.

7.3. Receipt of Cargo Requiring Customs Clearance7.3. Receipt of Cargo Requiring Customs Clearance

• Customs Duty Agreement and Payment:Customs Duty Agreement and Payment: The Company will only receive import cargo (i.e., cargo arriving from a country not within the same customs territory as the receiving country where the cargo reception warehouse is located) and pay customs duties for it after the Client has pre-agreed with the Company via a request in their personal account and confirmed the exact amount of such payments.
• Document Submission:Document Submission: The Client undertakes to provide complete information about the cargo and all requested documents for customs control and clearance, including the original seller's invoice.
• Refusal of Acceptance and Additional Services:Refusal of Acceptance and Additional Services: The Company does not accept or pay customs duties if the customs clearance value or cargo content does not match the information provided by the Client. The Company reserves the right to issue additional invoices for its services related to the time spent on customs clearance operations.

8. SHIPMENT DELIVERY TERMS AND PROCEDURE8. SHIPMENT DELIVERY TERMS AND PROCEDURE

8.1. Delivery Territory and Methods8.1. Delivery Territory and Methods

International express shipment delivery is carried out throughout the territory of Ukraine, with the exception of the territory of Ukraine recognized as temporarily occupied, namely the territory of the Autonomous Republic of Crimea and the city of Sevastopolwith the exception of the territory of Ukraine recognized as temporarily occupied, namely the territory of the Autonomous Republic of Crimea and the city of Sevastopol (according to the Law of Ukraine "On Ensuring the Rights and Freedoms of Citizens and the Legal Regime in the Temporarily Occupied Territory of Ukraine" dated 15.04.2014 No. 1207-VII); certain districts, cities, towns, and villages of Donetsk and Luhansk regions recognized as temporarily occupied territoriescertain districts, cities, towns, and villages of Donetsk and Luhansk regions recognized as temporarily occupied territories (according to the Resolution of the Verkhovna Rada of Ukraine "On Recognizing Certain Districts, Cities, Towns, and Villages of Donetsk and Luhansk Regions as Temporarily Occupied Territories" dated 17.03.2015, No. 254-VIII) and the list of settlements where state authorities temporarily do not exercise their powers, and the list of settlements located on the contact line (approved by CMU Order No. 1085-r dated 07.11.2014).International express shipment delivery is carried out throughout the territory of Ukraine, (according to the Law of Ukraine "On Ensuring the Rights and Freedoms of Citizens and the Legal Regime in the Temporarily Occupied Territory of Ukraine" dated 15.04.2014 No. 1207-VII); (according to the Resolution of the Verkhovna Rada of Ukraine "On Recognizing Certain Districts, Cities, Towns, and Villages of Donetsk and Luhansk Regions as Temporarily Occupied Territories" dated 17.03.2015, No. 254-VIII) and the list of settlements where state authorities temporarily do not exercise their powers, and the list of settlements located on the contact line (approved by CMU Order No. 1085-r dated 07.11.2014).

Shipments to the Client within Ukraine are delivered by one of the following methods:Shipments to the Client within Ukraine are delivered by one of the following methods:

• branch of a designated delivery service in Ukrainebranch of a designated delivery service in Ukraine according to the client's account settings, etc.;
• door-to-door delivery — by the Company's couriers and delivery servicesdoor-to-door delivery — by the Company's couriers and delivery services.

Unless otherwise agreed, shipments to the Client will be delivered to the address specified as the default address in the Personal Account section.Unless otherwise agreed, shipments to the Client will be delivered to the address specified as the default address in the Personal Account section.

8.2. International Express Shipment Delivery Times and Liability8.2. International Express Shipment Delivery Times and Liability

Delays in delivery, beyond the terms specified on the company's website, may occur due to unforeseen circumstances and/or circumstances beyond the Contractor's controlDelays in delivery, beyond the terms specified on the company's website, may occur due to unforeseen circumstances and/or circumstances beyond the Contractor's control, including delays in customs clearance of the shipment by authorities in the Seller's country or Ukraine, airline flight cancellations, technical failures in the Seller's/Contractor's system, etc., including delays in customs clearance of the shipment by authorities in the Seller's country or Ukraine, airline flight cancellations, technical failures in the Seller's/Contractor's system, etc.

The Contractor is not responsible for shipment delivery times if:is not responsible for shipment delivery times if:The Contractor

• the shipment is delayed or seized by customs authorities in the country of origin and/or destination;
• The Client was notified of the shipment's arrival at the Contractor's warehouse via a status update in their Personal Account, but did not specify an up-to-date delivery address in the client's account;
• The Client was informed by SMS about the shipment's arrival at the branch designated delivery servicedesignated delivery service, but did not arrive to collect it

The shipment is transferred to the Client after full payment for the Company's services and compensation for paid customs duties and taxes, if such are payable according to clause 6. The Company's obligation is considered fulfilled at the moment of actual transfer of the shipment to the Client.The shipment is transferred to the Client after full payment for the Company's services and compensation for paid customs duties and taxes, if such are payable according to clause 6. The Company's obligation is considered fulfilled at the moment of actual transfer of the shipment to the Client.

8.3.1. Cargo Consolidation at the "Sorting Terminal"8.3.1. Cargo Consolidation at the "Sorting Terminal"

For cargo with delivery types for which no minimum cost is provided, consolidation takes place at a special sorting terminal for free deliveryconsolidation takes place at a special sorting terminal for free delivery. The free delivery limit is individual for each Client and is determined according to the Client's location and current delivery settings. Consolidation of parcels at the sorting terminal refers to the collection of cargo, regardless of the country of origin. To calculate consolidation, the cargo weight with a coefficient according to the delivery type is used — consolidated weightconsolidated weight. Consolidation occurs only for cargo that meets the following requirements:For cargo with delivery types for which no minimum cost is provided, . The free delivery limit is individual for each Client and is determined according to the Client's location and current delivery settings. Consolidation of parcels at the sorting terminal refers to the collection of cargo, regardless of the country of origin. To calculate consolidation, the cargo weight with a coefficient according to the delivery type is used — . Consolidation occurs only for cargo that meets the following requirements:

• The cargo is at the sorting terminal.
• The cost of all Company services for the specified cargo has been paid.
• The specified cargo has no customs charges, or the customs charges have been paid by the Client and the Company has been notified by the customs authorities.
• The specified cargo has no ordered additional services that would prevent consolidation.
• The specified cargo can be physically consolidated with other cargo.
• The cargo is not prohibited for delivery.

Free delivery of cargo occurs when it is consolidated and the total consolidated weight of the cargo is not less than the free delivery limit.Free delivery of cargo occurs when it is consolidated and the total consolidated weight of the cargo is not less than the free delivery limit.

8.3.2. Inspection and Documentation of Damages8.3.2. Inspection and Documentation of Damages

Upon receiving a parcel from the Company's courier (own delivery), the Client is obliged to carefully inspect the boxes for packaging damage. If damage is found or if there is suspicion of cargo damage, the Client must inspect the contents of the parcel in the presence of the courier and, if necessary, draw up an inspection report regarding the cargo damage. If the parcel was not inspected upon receipt and no corresponding report was drawn up, claims regarding damage or missing parts of the cargo will not be accepted.Upon receiving a parcel from the Company's courier (own delivery), the Client is obliged to carefully inspect the boxes for packaging damage. If damage is found or if there is suspicion of cargo damage, the Client must inspect the contents of the parcel in the presence of the courier and, if necessary, draw up an inspection report regarding the cargo damage. If the parcel was not inspected upon receipt and no corresponding report was drawn up, claims regarding damage or missing parts of the cargo will not be accepted.

In the case of delivery through partner postal/courier services (e.g., Nova Poshta, Ukrposhta), the Client is obliged to act in accordance with the official rules and procedures for documenting damages of that specific service.In the case of delivery through partner postal/courier services (e.g., Nova Poshta, Ukrposhta), the Client is obliged to act in accordance with the official rules and procedures for documenting damages of that specific service.

8.3.3. Terms of Address Delivery8.3.3. Terms of Address Delivery

In the case of address delivery by the Company's courier, cargo is delivered to the Client's address "to the entrance," unlike Ukrposhta and Nova Poshta, which deliver according to their internal regulationsaccording to their internal regulations.In the case of address delivery by the Company's courier, cargo is delivered to the Client's address "to the entrance," unlike Ukrposhta and Nova Poshta, which deliver .

The Company reserves the right not to deliver parcels to hard-to-reach areas where there is no road coverage or when weather conditions prevent delivery to the address. The phone number specified in the "Delivery Address" section must be reachable. If the delivery service is unable to contact the client within five calendar days, the Client undertakes to pick up the parcel from the warehouse personally. Storage fees may be charged according to the Company's tariffs.The Company reserves the right not to deliver parcels to hard-to-reach areas where there is no road coverage or when weather conditions prevent delivery to the address. The phone number specified in the "Delivery Address" section must be reachable. If the delivery service is unable to contact the client within five calendar days, the Client undertakes to pick up the parcel from the warehouse personally. Storage fees may be charged according to the Company's tariffs.

8.3.4. Mistakenly Issued Shipment8.3.4. Mistakenly Issued Shipment

If a mistakenly sent cargo or parts thereof are received, the Client undertakes to notify the CompanyCompany. If the Company mistakenly issues a Shipment to the Client for which another person is the customer (owner), the Client must return such Shipment to the Company (Contractor) as soon as possiblereturn such Shipment to the Company (Contractor) as soon as possible. Otherwise, the Company reserves the right to contact law enforcement agencies with a statement regarding actions that show signs of a criminal offence according to Article 193 of the Criminal Code of Ukraine.If a mistakenly sent cargo or parts thereof are received, the Client undertakes to notify the . If the Company mistakenly issues a Shipment to the Client for which another person is the customer (owner), the Client must . Otherwise, the Company reserves the right to contact law enforcement agencies with a statement regarding actions that show signs of a criminal offense according to Article 193 of the Criminal Code of Ukraine.

8.4. Unclaimed Shipments8.4. Unclaimed Shipments

The shipment may be claimed (received/picked up) by the Client within 24 (twenty-four) calendar days from the moment the shipment arrives at the designated delivery service's branch. The Client's failure to act within this period indicates a waiver of ownership rights to the specified shipment in favour of the Contractor, in accordance with Article 347 of the Civil Code of Ukraine. The Contractor acquires ownership of the specified shipments in accordance with Article 336 of the Civil Code of Ukraine. The Contractor is not responsible for the preservation of the shipment and has the right to dispose of unclaimed shipments at its discretion, particularly to cover costs associated with providing services.The shipment may be claimed (received/picked up) by the Client within 24 (twenty-four) calendar days from the moment the shipment arrives at the designated delivery service's branch. The Client's failure to act within this period indicates a waiver of ownership rights to the specified shipment in favor of the Contractor, in accordance with Article 347 of the Civil Code of Ukraine. The Contractor acquires ownership of the specified shipments in accordance with Article 336 of the Civil Code of Ukraine. The Contractor is not responsible for the preservation of the shipment and has the right to dispose of unclaimed shipments at its discretion, particularly to cover costs associated with providing services.